Returns & Issues
A clear policy for food products.
For food safety and product-quality reasons, returns are limited to unopened tea in its original sealed packaging. Damaged, defective or incorrect orders are reviewed separately.
Our return policy
Contact us within 14 days of delivery before sending anything back. We will confirm eligibility and the return address. Approved refunds are issued to the original payment method after inspection. Return shipping is the customer's responsibility unless the item was incorrect, damaged or defective.
May be eligible
- ·Unopened tea in its original sealed retail packaging
- ·Gift boxes that are complete and unused
- ·Items reported within 14 days of delivery
- ·Incorrect, damaged or defective items reported with photos
Not eligible for change-of-mind return
- ·Tea that has been opened, partially used or repackaged
- ·Items returned without contacting us first
- ·Products damaged by improper storage after delivery
How to request a return or report an issue
- 1
Contact us first
Email account@sogoodtea.com with your order number, reason and photos when relevant. Do not send the parcel to an unconfirmed address.
- 2
Receive instructions
We will confirm whether the item is eligible and provide the return or replacement instructions.
- 3
Item is reviewed
Returned items are checked for their seal, packaging and condition after arrival.
- 4
Resolution is confirmed
Approved refunds are sent back to the original payment method. Replacement or refund outcomes for damaged or incorrect orders are confirmed by email.
Need help with a return or order issue?
Contact customer care